Had a wakeup call on getting some repair work done on my 57

[busterwivell]

Gary, I had just the opposite experience with AAW on my first install. The guy I spoke to was polite. He listened to my tale of woe and walked me thru it. I apologized for asking what turned out to be dumb question, and he told me not to worry about it. He said they are used to questions from the first timers, and that it gets easier as you do more.

[Rick_L]

I questioned something AAW was doing on a forum once, and the rep really got defensive and hostile. As long as you worship what they say, they'll be nice to you. They are "my way or the highway" types.