There is probably too long of a belt and the retractor can't wind it all onto the spool because it's filled up. That's how mine is. With the spool completely full, I have about 57" of webbing hanging out of the retractor on one belt, and 55" or so on the other belt. And with the seatbelt around your body and latched, you probably have quite a bit more belt that you can pull out, right? I'd try to find someone to shorten the webbing if I were you. It's probably cheaper than new belts.
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